The KOEL Shop is currently only shipping to countries in the Asia-Pacific region, including Singapore, Malaysia, Australia, New Zealand and most other ASEAN countries.
We are working hard to start shipping again to our loyal customers in the rest of the world, so stay tuned.
Orders from Singapore will be delivered via our courier service provider, UrbanFox. Orders will be take 24 to 48 hours (Mondays to Fridays, excluding Weekends & Public Holidays) to be processed and dispatched, and 3-5 days to be delivered to your doorstep (may be subjected to external/uncontrolled complications). Some customized orders may take longer.
An order confirmation will be sent to your registered email, and shortly after you will receive a shipping confirmation email when your items has been sent out for delivery. The shipping confirmation email will contain a tracking code that will allow you to track your items. Simply visit https://www.urbanfox.asia/courier-tracking/tracking/ and key in the number provided (e.g. XXXXXXXXX) to track your purchase.
We ship to countries in the Asia-Pacific region (including Australia and New Zealand). Orders will take 24 hours to be dispatched, and may take up to 3-5 days to arrive at its destination, sometimes even longer.
An order confirmation will be sent to your registered email, and shortly after you will receive a shipping confirmation email when your items have been sent out for delivery. The shipping confirmation email will contain a tracking code that will allow you to track your items. Simply visit http://www.dhl.com.sg/en/express/tracking.html and key in the number provided (e.g. XXXXXXXXX) to track your purchase.
We are not responsible for incorrect or incomplete shipping addresses. Items are shipped to the address provided during check out. If items are not delivered due to an incorrect shipping address, we will not do a refund. Changes to shipping addresses can only be completed and processed before items are shipped.
As our products are shipped from Singapore, shipping costs for international destinations may be high. We do our best to keep shipping costs manageable and constantly keep a lookout for the best shipping rates for you. All shipping costs are based on the weight of your order and you will be able to see the shipping rates before checkout and payment. You are responsible for any customs duty or taxes levied on your order.