Who is KOEL?
We are a magazine that celebrates yarn crafting for modern interiors.
What do you sell?
Can I purchase past issues of KOEL Magazine?
Of course! Just head on over to Collections > Individual to find the desired issue of your choice.
What kind of payment do you accept?
We accept Visa, Master Card, American Express and PayPal. If you’d like to find out more about ordering and payments, headhere.
How do I know if my cart has been checked out successfully?
You will receive an order confirmation email that we’ve received your order and payment! Please give up to 24 hours for the confirmation email to be delivered.
Are items eligible for refunds and exchange?
We do not accept returns unless the items are incomplete, damaged, faulty or you have received the wrong items from us. All refunds and exchange must first be authorised via email (firstname.lastname@example.org) prior to shipping it back to us, in which we will follow up with the necessary actions to take. All valid claims should be notified to us within 7 business days after you’ve received the purchase. Any claims after that will be overlooked. Red more about refunds and exchangehere.
Can I amend or cancel my order after confirmation?
Amendment of orders cannot be made after it has been confirmed. Cancelling of orders has to be done before we send you the shipping confirmation email, otherwise your purchase cannot be undone. No refunds will be given if you choose to cancel your order after it has been shipped out.
Do you ship internationally?
We ship to countries in the Asia-Pacific region. Shipping rates will differ accordingly.
Where is my order?
You can use the tracking number provided in your shipping confirmation email to track your items!
For local orders: https://www.urbanfox.asia/courier-tracking/tracking/
For international orders: http://www.dhl.com.sg/en/express/tracking.html
What if an item is out of stock?
Fret not! We’ll definitely look into restocking popular items, so make sure to check back once in a while. To make things easier, you can subscribe to our mailing list to receive the latest updates of sold out items or if we’ve got any good new stuff on the market! Members will also receive special offers and discounts on specially limited items. Sign uphere!
How do I get in touch with KOEL?
Should you have any questions not mentioned here, or feedback of any sorts, you can find us at email@example.com. We will do our best to get back to you asap!